We generally use well known courier company FedEx. But shipment can also be made from other courier companies. A tracking number will be provided to the customer by E-Mail when we will ship the order. We ship our products to all destination of the world. Mostly we take 30-45 days for party/evening wears and 60-70 days for bridal wear. But it will be the best practice to Contact Us before placing the order so that you may know the exact date ranges. Design Custume will held no responsibility for the delay from shipment company. However, you will be notified by E-Mail.
These charges will apply per product after the checkout. Generally we are charging flat shipping rate ($50) to all the destinations of the world. The final delivery charges will be review prior to dispatch the product and if different from the flat shipping rate, you will be informed.
Keeping in view the universal retail policy for special occasion dresses, all sales will be consider FINAL. However, we understand that customers are buying from online plateform so we allow returns for exchanges or refund by following the rules.
- A return Product Number (RPN) should be obtain via e-mail to [email protected]
- This RPN should mention outside of the package as well as on the enclosed packing slip with a note for the Exchange/Refund.
- Return the product within 2 days of the receipt/delivery of the merchandise.
- Customer must ask the address to post the returns.
- Under no Circumstances items will be exchange/return after the occasion date.
It is important that the returned package is posted within the above time frame to get full credit in any circumstances. Otherwise, company reserves the right to deduct the applicable fee from the original product price.
Exchange or Refund policy does not apply to custom made, urgent orders and/or stitched dresses.
Customer satisfaction is important to us. If you have any questions regarding our policy or have special circumstances, please contact us via [email protected] before placing the order.
If you have any question or query, Please don’t hesitate to CONTACT US.